Just a quick update on the work we’ve done to restore our network. Our Networks Operation team uncovered a bug in firmware utilized in our vendor’s hardware that caused the network issues, which impacted some of our customers. We worked closely with the vendor to establish and implement a bug fix. That fix is now being executed and propagating across the network. During this rollout, you may find some performance inconsistencies, which will resolve fairly quickly. Our entire team remains engaged and committing to fully restoring services and performance for all impacted customers.
Thursday, April 17, 2014
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